2000VA/2000W 120V Online Double Conversion Rack/Tower UPS
Riello Sentinel SDH 2000RT
First file
Second file
Third file
INPUT
Rated power
2000 VA
Voltage
100 / 110 / 115 / 120 / 127 V
Voltage tolerance
80 V <Vin <150 V @ 100% Load
Frequency
60 Hz
Frequency tolerance
60 Hz ±5%
Power factor
>0.98
Current distorsion
≤6%
BY PASS
Voltage tolerance
85 / 140 V
Frequency tolerance
Frequency selected (from ±0 Hz to ±5 Hz configurable)
Number phases
1
OUTPUT and INVERTER OUTPUT
Rated power
2000 VA
Active power
2000 W
Number phases
1
Crest factor (Ipeak/Irms)
3:1
Waveform
Sinewave
Frequency
Can be selected: 60 Hz or self-learning
Voltage distortion with non-linear load
≤4%
Voltage distortion with linear load
≤2%
OVERLOAD TIMES
100% < Load < 110%
1 min
125% = Load < 150%
4 sec.
Load > 150%
0.5 sec.
BATTERIES
Type
VRLA AGM lead, maintenance-free
Typical recharge time
2-4 h
ENVIRONMENTAL
Altitude max
20000 ft / 6000 m
Color
Black
Communication
USB / DB9 with RS232 and contacts / Slot for communication interface
Safety compliance
UL1778:2014 and CSA C22.2 No. 107.3-14
EMC compliance
CFR 47 FCC Part 15, Subpart B, Class A 2016
Accessories provided
Power cable, serial cable, USB cable, safety manual, quick start, software downloadable
Protection rating
IP20
Surge capability
300 joule
Marks
Certified by TUV per UL 1778
Line-Interactive/Smart Active efficiency
98%
Noise
<40 dB(A) at 3.3 ft / 1 m
Operating temperature
32 – 104 °F / 0 – 40 °C
Relative humidity
<95% without condensation
DATA
Weight
26.5 kg
Dimensions (h w d)
450x87x625/87(2U)x450x625 mm
1. Eligibility
Returns or refunds are accepted under the following conditions:
The item arrives damaged in transit or defective upon arrival.
The wrong model was shipped.
The product fails within the warranty period under normal use.
Products showing signs of improper installation, misuse, or tampering are not eligible for return or refund.
2. Return Window
Standard Return Period: 14 days from delivery.
To qualify, you must contact us for an RMA (Return Merchandise Authorization) before sending the unit back.
3. Condition Requirements
Returned items must be in the same physical condition as received, with all labels and packaging intact.
Products showing acid leakage, cracked cases, or missing components will not be accepted.
4. Process
Contact support at sales@ore-power.comwith order details and a brief description of the issue.
We’ll issue an RMA number and return instructions.
Upon inspection, a replacement, repair, or refund will be issued.
Return shipping labels are provided for defective or mis-shipped products only. Otherwise, customers are responsible for return shipping.
5. Refunds Refunds are issued to the original payment method within 5–7 business days of inspection approval.
Returns due to customer error (wrong model ordered, change of mind, etc.) may incur a 15% restocking fee.
6. Exceptions
Batteries installed in systems and showing normal capacity loss over time are not considered defective.
Custom-built or special-order battery packs are non-returnable.
1. Processing Time Orders are typically processed within 1–2 business days after payment is received. Some equipment may ship directly from the manufacturer or authorized distributor to ensure the fastest delivery and protect warranty coverage.
If an item is on backorder, you’ll be notified immediately with an estimated ship date or alternative product options.
2. Shipping Methods & Carriers We use trusted carriers including UPS, FedEx, and freight partners depending on product weight and destination.
Battery cartridges and small components: Ground shipping (3–7 business days)
UPS systems, large equipment, and large battery Qty: Freight delivery with liftgate service available on request
Expedited shipping options are available at checkout.
3. Shipping Rates Shipping costs are calculated at checkout based on weight, size, and destination. Some heavy or hazardous battery products may require special handling fees due to DOT or hazmat regulations.
4. Order Tracking Once your order ships, you’ll receive an email confirmation with tracking details. If an order ships directly from the manufacturer, tracking may come from their system instead.
5. Damaged or Lost Shipments Inspect your delivery upon arrival. If your order arrives damaged, note it with the carrier and contact us within 48 hours with photos and order details. We’ll work directly with the carrier or manufacturer to resolve the issue quickly.
6. Freight Delivery Notes (for heavy equipment)
Freight deliveries are curbside only unless liftgate or inside delivery is arranged.
Someone must be present to inspect and sign for the shipment.
