APC Replacement Battery Cartridge for Smart-UPS On-Line, 192V 5.1Ah lead-acid Ba

1. Eligibility
Returns or refunds are accepted under the following conditions:

• The item arrives damaged in transit or defective upon arrival.

• The wrong model was shipped.

• The product fails within the warranty period under normal use.

Products showing signs of improper installation, misuse, or tampering are not eligible for return or refund.

2. Return Window

• Standard Return Period: 14 days from delivery.

• Warranty Coverage: 365 days from delivery for defects in materials or workmanship.

To qualify, you must contact us for an RMA (Return Merchandise Authorization) before sending the unit back.

3. Condition Requirements

• Returned items must be in the same physical condition as received, with all labels and packaging intact.

• Products showing cracked cases, or missing components will not be accepted.

4. Process

• Contact support at sales@ore-power.com with order details and a brief description of the issue.

• We’ll issue an RMA number and return instructions.

• Upon inspection, a replacement, repair, or refund will be issued.

Return shipping labels are provided for defective or mis-shipped products only. Otherwise, customers are responsible for return shipping.

5. Refunds
Refunds are issued to the original payment method within 5–7 business days of inspection approval.

• Returns due to customer error (wrong model ordered, change of mind, etc.) may incur a 15% restocking fee.

6. Exceptions

• Batteries installed in systems and showing normal capacity loss over time are not considered defective.

• Custom-built or special-order battery packs are non-returnable.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.