PM-Only vs. Full-Coverage UPS Service Contracts: Which Is Right for Your Business?
- sales41613
- Oct 14
- 2 min read
When it comes to keeping your Uninterruptible Power Supply (UPS) system reliable, choosing the right UPS service contract is just as important as the equipment itself. Whether you operate a data center, hospital, or industrial facility, a well-maintained UPS ensures business continuity when power fails.
At ORE Power, we specialize in UPS maintenance and service contracts designed to fit every level of protection — from PM-only plans to full-coverage agreements. Understanding the difference can help you make the best decision for your operation and your budget.
What Is a PM-Only UPS Service Contract?
A Preventive Maintenance (PM)-Only contract focuses on proactive care — keeping your UPS operating efficiently through scheduled maintenance visits. These services reduce the risk of failure and extend system life.
PM-Only Contracts Include:
Scheduled preventive maintenance visits (typically once or twice per year)
Visual and electrical inspections
Internal cleaning and firmware checks
Battery testing and performance evaluation
Priority emergency response (often within 4 hours)
24/7 technical support and remote assistance
Detailed service reports and recommendations
PM-only coverage is ideal for customers who want routine maintenance without committing to repair coverage. However, it’s important to note that labor, travel, and parts for corrective repairs are billed separately if issues arise between visits.
Best For:
Facilities with redundant UPS systems
Organizations focused on preventive care at lower cost
Businesses comfortable with pay-as-you-go repair expenses
What Is a Full-Coverage UPS Service Contract?
A Full-Coverage UPS Service Contract provides the most comprehensive protection available. It includes all preventive maintenance services, plus complete repair coverage for your UPS system throughout the contract period.
Full-Coverage Contracts Include:
All preventive maintenance services
Labor, parts, and travel for any needed repairs or emergencies (typically excludes batteries, capacitors & fans)
Priority emergency response (often within 4 hours)
24/7 technical support and remote assistance
Detailed service reports and recommendations
This level of protection offers peace of mind and predictable budgeting, ensuring your critical power infrastructure is covered year-round — without unexpected costs.
Best For:
Mission-critical facilities (data centers, healthcare, manufacturing)
Businesses that demand maximum uptime
Clients seeking fixed annual maintenance costs
Comparing PM-Only vs. Full-Coverage UPS Service Contracts
Which Option Should You Choose?
The right UPS service contract depends on your risk tolerance, uptime requirements, and budget:
Choose PM-Only if your facility can handle occasional downtime and you prefer to manage repair costs separately.
Choose Full-Coverage if uptime is mission-critical and you want complete peace of mind with no surprise expenses.
No matter which plan you select, ORE Power’s trained technicians ensure your UPS system performs when it matters most — keeping your business protected against power interruptions and downtime.
Protect Your Power — Partner with ORE Power
At ORE Power, we provide customized UPS maintenance and service contracts for every need and budget. Whether you’re looking for routine preventive maintenance or complete system coverage, our team has you covered.
Contact ORE Power today to discuss the best UPS service plan for your facility.
Comments